Refund policy
Right of withdrawal
Unless an exception applies, the user has the right to revoke the contract within the period specified below (usually 14 days) without giving any reason or justification. The user can find more information about the right of withdrawal in this section.
Who enjoys the right of withdrawal
Unless one of the exceptions listed below applies, users acting as European consumers have the right by operation of law to withdraw from contracts concluded online (distance contracts) within the period specified below without giving any reason.
Users who do not meet these requirements do not enjoy the rights described in this section.
Exercise of the right of withdrawal
In order to exercise the right of withdrawal, the User must send the Controller an unambiguous notice of his intention to withdraw from the contract.
For this purpose, the User may use the standard withdrawal form found in the "Definitions" section of this document. However, the user is free to express his intention to withdraw from the contract in another suitable form. In order to meet the deadline for exercising the right of withdrawal, the user must send the withdrawal notice before the expiry of the withdrawal period.
When does the withdrawal period expire?
- When purchasing goods, the withdrawal period ends after 14 days from the day on which the user or a third party - with the exception of the courier - has taken possession of the goods.
- In the case of the purchase of several goods ordered together but delivered separately or in the case of the purchase of a single good consisting of several lots or pieces delivered separately, the withdrawal period ends after 14 days from the day on which the user or a third party designated by the user who is not the carrier has taken possession of the last of the goods, lots or pieces.
Effects of withdrawal
The Owner shall refund to the User who has duly exercised his right of withdrawal all payments received, including any delivery costs.
However, the higher costs resulting from the choice of a shipping method other than the cheapest standard shipping method offered by the holder shall be borne by the user.
The repayment will be made immediately and in any case within 14 days from the day on which the holder was notified of the user's decision to withdraw from the contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with the user. The user will not incur any costs as a result of the withdrawal.
... For contracts for the acquisition of tangible goods
Unless the Owner has offered to collect the Goods, the User shall return them to the Owner or to another person authorized by the Owner to receive the Goods without undue delay and in any case within 14 days from the day on which the User notified the Owner of its intention to withdraw from the Contract.
The deadline is met if the goods are handed over to the courier or other authorized person before the expiry of the above-mentioned period of 14 days. The refund may be withheld until receipt of the goods or until the user provides proof of return.
The user shall be liable for any diminution in value of the goods resulting from the use of the goods beyond what is necessary to ascertain their nature, characteristics and functioning.
The cost of return shipment shall be borne by the user.
For more information, you can contact us at info@deflorance.com, we will reply as soon as possible!